Workers Compensation

Workers Compensation and Injury Management Professionals. A Balancing Act

Typically the professionals who manage workers compensation or injury management for an organisation come from varying backgrounds such as;

• An insurance background
• An allied health background
• A human resources background

While such training and experience can be effective in particular aspects of an employer’s Workers Compensation and Injury Management Program, it is a rare person indeed who has the skills to be an expert in both claims administration and return to work strategies.

The job of administering the workers compensation function and the return to work function is often divided between two people or two units. This can result in complex and sometimes counterproductive situations.

Operating an effective workers compensation and injury management function relies on claims management personnel understanding and valuing the injury management function and the return to work coordinator understanding and valuing the claims administration compliance requirements. These two things need to work together in a consistent and integrated way, and must comply with applicable laws.

The role of the workers compensation/injury management professional is to develop and implement comprehensive, fully statutory-compliant activities which ensure the effective and timely management of the claim and the safe and speedy return to work of the injured employee.

Achieving such an outcome in all instances can be difficult and is influenced by the relationship these personnel have with their workers compensation insurer, the operational managers in their organisation and the injured employees. These are very complex, and sometimes legally very difficult, situations.

Challenges for Workers Compensation and Injury Management Professionals

The challenges for Worker Compensation and Injury Management professionals are:

• Ensuring that appropriate return to work process following an injury is correctly conducted
• Working with line managers to find suitable modified duties which enable injured workers to return to work in a suitable environment for recovery and rehabilitation, in accordance with statutory requirements, health management advice and best practice OHS management.
• Managing day to day operations in line with legislative requirements for injury and claims management and meeting business needs as they arise.
• Working cooperatively with insurers, medical personnel and other service providers
• Dealing with difficult cases which require unique and well managed claims practices and return to work strategies
• Measuring and reporting on performance standards, specific cases and incidents
• Keeping abreast of legislative changes and ensuring that organisations are fully aware of applicable issues

How We Can Help

We’re one of the leading OHS consultancies in New South Wales. Our goal is to assist Workers Compensation and Injury Management professionals to meet their day to day challenges while helping with the big picture work. We ensure they get the right information, advice and assistance for them to manage the differing roles and implement change and compliance activities in their organisations.

Our experience gives us the ability to provide comprehensive Workers Compensation and Injury Management professionals with the solutions, resources and expertise to achieve their goals and targets.

Success in our Case Studies

Examples showing how we’ve successfully assisted Workers Compensation and Injury Management Professionals are described in brief case studies highlighting the knowledge and experience in consultancy services that we have provided.

If you need assistance or would like to find out more about our services contact us during business hours by telephoning 02 9025 3909 or complete the contact us

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